Our Policy.  Shipping & Returns

1. Returns & Refunds

Change of Mind – Returns for New Items

We recognize that you may change your mind about a purchase. You have the right to cancel your order and return the item within 7 days of receiving the goods without providing a reason. To qualify for a refund, the item must be returned in pristine, as-new condition, adhering to the following requirements:

• Condition: The product must be unused, unopened, and retain all original seals intact.

• Packaging: All original components, including the original box, internal packaging, and accessories, must be returned in their exact, undamaged condition.

• Shipping: The item must be securely packaged in its original packaging to avoid damage during transit.

Please note that customers are responsible for the cost of return shipping. We strongly recommend using a tracked and insured service since Mobile World London is not liable for any damage or loss incurred during return transit. Returns that do not meet these standards may be deemed ineligible for a refund.

Faulty or Defective Items – New Products

If you receive a faulty or defective product, please notify Mobile World London within 7 days of receipt to arrange for a return and replacement.

• Defect Confirmation: Upon confirmation of the defect, we will provide a free return and replacement (subject to stock availability).

• Return Conditions: The product must be securely repackaged, including all original packaging, accessories, and documentation, to prevent any transit damage.

After the 7-day period, any issues with the product will be managed under the manufacturer’s warranty. In such cases, you should contact the manufacturer directly or reach out to our team for guidance on the warranty process.

Used Items Policy

At Mobile World London, we pride ourselves on offering only brand-new, sealed products. We do not sell used, refurbished, or second-hand items under any circumstances.

2. Warranty & Repairs

Manufacturer’s Warranty

Every new product purchased from Mobile World London comes with a minimum 1-year manufacturer’s warranty.

• Post-Return Window: If a fault develops after the initial 7-day return period, please contact the manufacturer directly for warranty service. Alternatively, our team is available to assist with warranty claims as per the manufacturer’s terms and conditions.

• Coverage Variance: Warranty coverage may vary based on the brand and product type. Our customer support team is available to help you navigate warranty claims when needed.

3. Return Shipping & Insurance

We advise customers to insure their return shipments for the full value of the product. This measure safeguards against loss or damage during transit.

• Insurance Recommendation: Insure your returns using a tracked and insured delivery service, as Mobile World London is not responsible for any loss or damage incurred during transit.

• Packaging: Ensure that all items are securely packaged to avoid any potential damage during the shipping process.

4. Refund Policy

Refunds will be processed via the same payment method used at the time of purchase.

• Processing Time: Once the returned item is received and inspected, the refund process will be initiated immediately. Please allow up to 14 days for the refund to be reflected in your account, depending on your payment provider’s processing times.

• Non-Refundable Shipping: Shipping costs are non-refundable unless the return is due to a faulty or defective item. Refunds are only processed after confirming that the returned product meets the conditions outlined in our policy.

5. Delivery Policy

Standard Delivery Times

We aim to process and ship all orders promptly. Our standard delivery timeframe for orders within the UK is 3-5 business days from the date of dispatch.

Delivery Delays

Delivery times are provided as estimates and may vary due to external factors such as peak shopping periods, courier delays, or unforeseen disruptions. Mobile World London is not liable for any delays caused by third-party courier services. If your order does not arrive within the expected timeframe, please contact our customer support team for assistance.

6. Contact Us

Standard Delivery Times

We aim to process and ship all orders promptly. Our standard delivery timeframe for orders within the UK is 3-5 business days from the date of dispatch.

Delivery Delays

Delivery times are provided as estimates and may vary due to external factors such as peak shopping periods, courier delays, or unforeseen disruptions. Mobile World London is not liable for any delays caused by third-party courier services. If your order does not arrive within the expected timeframe, please contact our customer support team for assistance.